Chapter 2
Smile with Restraint. Too much looks needy, too little looks cold. Balanced warmth wins respect.
Master a Firm Handshake. Weak grip = Weak Impression . Firm grip = confidence without words.
Listen more than you talk. People respect those who make them feel heard.
Treat everyone equally. The way you treat the waiter says more about you the way you treat the boss.
Be punctual. Showing up late silently screams disrespect.
